| General Support Q&A |
| (C) Digit-A Software UK 2002-2010 |
| To Report any bugs/Problems or if you just have an idea email: support@easywebtvandradio.com |
| Question: I Have Purchased My Authorization Key , Now What do I do? |
| Answer: You will have been sent a UserID And Unlock Code. simply start Easy WebTV then Click The Unlock Button (Bottom Left on the Main Easy WebTV Application) Enter Your UserID And Then Your Unlock Code And Click The Accept Button |
| Question: WebVideo slight/Jumping while Playing |
| Answer: This Can Be Caused The Server you are Connected To is very busy Or your internet Connection is having Trouble Keeping up with the selected Video. You can try pausing the Video for afew seconds Then press Play again. Just right click on the Video Screen and select Pause/Play. |
| Question: I Have Lost My UserID \ Unlock Code |
| Answer: No Problem just email us at support@easywebtvandradio.com with your details and a replacement key will be emailed to you straight away. |
| Question: I Have Purchased My UserID using Paypal but my key has not arrived yet |
| Answer: Usually UserID \ Unlock Codes are emailed within 2hrs of receipt of payment, However sometimes it can take a bit longer , Please Allow 24Hrs for your UserID to arrive. Do not worry your UserID will arrive. If you think there maybe a problem please do not hesitate to email us at support@easywebtvandradio.com |
| Question: How Do I Add New/Updated Channel Lists |
| Answer: This is Very Simple Process, Since the Release of v2.5.0 All Channel Lists And Additonal Content are Installed and Updated Automaticly At the Users Request (If Content is Available) |
| Question: Are There Any Extra WebVideo Lists |
| Answer: Yes There is An Adult WebVideo List Avaliable for Full Version Users. As we do not want to offend anyone this list is not included in the normal download of Easy Web TV And Radio. The User Must Enabled 18+ Content and Confirm Age , After Which Easy WebTV Will Allow Adult Content Via Live Update. (Once Installed These Lists Appear in the Additional Drop Down Box) |
| Question: Unable to Connect to Stations Codec Missing |
| Answer: This Could be because your computer is missing The Microsoft Media Player Codecs Click Here to Visit Microsofts Media Player Codecs Download Page |
| Question: Im Unable to Connect to Any Stations? |
| Answer: This is usually because the users Firewall is Blocking Easy WebTV and Radio from Connecting. If you are using Microsoft Windows XP With Service Pack 2 you can access your firewall settings by Selecting START>Control Panel> Windows Firewall ,For Test Purposes you could disable your firewall for afew minutes For testing (Remember to enable it again after). If you are using a 3rd party firewall ,Please check your settings. |
| Question: I Have Purchased My Unlock Code using Paypal but my key has not arrived yet |
| Answer: Some users with Hotmail email addresses have reported there UserID details email was placed directly into there Junk Mail Folder instead of there INBOX, Please Check Junk Mail Folder. If This is Not the Case Please Contact Us at support@easywebtvandradio.com |
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