| Frequently Asked Questions |
| (C) Digit-A Software UK 2002-2007 |
| Question: Total Online TV And Radio Gives me a Error when starting |
| Answer: This is usually because Windows Media Player series 9 or above has not been installed please Visit here for the download section |
| To Report any bugs/Problems or if you just have an idea email: support@easywebtvandradio.com |
| Question: I Have Purchased My Authorization Key , Now What do I do? |
| Answer: You will have been sent an authorization key and user name. simply start Total TV then select Info Then click Upgrade to Full Version . Enter your details then select Accept. Or Click The Upgrade Button from Total TV |
| Question: WebVideo slight/Jumping while Playing |
| Answer: This Is/Can Be Because The Server you are watching the Video from is very busy Or your internet Connection is having Trouble Keeping up with the selected Video. You can try pausing the Video for afew seconds Then press Play again. Just right click on the Video Screen and select Pause/Play |
| Question: I Have Lost My Activation Key |
| Answer: No Problem just email us at support@easywebtvandradio.com with your details and a replacement key will be emailed to you straight away. |
| Question: I Have Purchased My Authorization Key using Paypal but my key has not arrived yet |
| Answer: Usually Keys are emailed within 2hrs of recipt of payment, However sometimes it can take abit longer , Please Allow 24Hrs for your key to arrive. Do not worry your key will arrive. If you think there maybe a problem please do not hesitate to email us at support@easywebtvandradio.com |
| Question: How Do I Add New/Updated Channel Lists |
| Answer: This is Very Simple Process Click Here For Full Instructions, Or Click The Live Update Button |
| Question: Are There Any Extra WebVideo Lists |
| Answer: Yes There is An Adult WebVideo List Avaliable for Full Version Users. As we do not want to offend anyone this list is not included in the normal download of Total Online TV And Radio Click Here To Get This List |
| Question: Unable to Connect to Stations Codec Missing |
| Answer: This Could be because your computer is missing The Microsoft Media Player Codecs Click Here to Visit Microsofts Media Player Codecs Download Page |
| Question: Im Unable to Connect to Any Stations? |
| Answer: This is usually because the users Firewall is Blocking Total Online TV and Radio from Connecting. If you are using Microsoft Windows XP With Service Pack 2 you can access your firewall settings by Selecting START>Control Panel> Windows Firewall ,For Test Purposes you could disable your firewall for afew minutes For testing (Remember to enable it again after). If you are using a 3rd party firewall ,Please check your settings |
| Question: I Have Purchased My Authorization Key using Paypal but my key has not arrived yet (Hotmail) |
| Answer: Some users with Hotmail email address's have reported there Authorization details email was placed directly into ther Junk Mail Folder instead of there INBOX, Please Check Junk Mail Folder |
